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Terms and Conditions

These FAQs, together with the legal statement below, copyright statement and privacy policy, form the terms and conditions upon which you agree to contract with us.

This legal notice applies to the entire contents of the website under the domain name footballcrazyuk.co.uk, (the ‘website’) and to any correspondence by e-mail between us and you. Please read these terms carefully before using this Website. Using this Website indicates that you accept these terms. If you do not accept these terms, do not use this Website. This notice is issued by Football Crazy UK ( the ‘company’) which is a trading name of the company ‘Elite Professional Services Limited’ (company number: 03681480).

Tax

All prices on our website include Value Added Tax where applicable (VAT registration number: 727 7610 20).

Free personalisation offer

  • Free personalisation on all clothing, boot and bag orders of £350.00 or more, subject to the restrictions below:
    • Shirts, jackets and tops: Free number and single colour textual sponsor logo only.
    • Shorts: Excluded from this offer.
    • Trousers: Free number only.
    • Boots: Single colour name and number only.
    • Bags: Single colour textual logo only, on one side only (additional sides charged at normal prices).
    • Only vinyl numbers or names in our standard styles and colours qualify for this offer (i.e. Premiership lettering and numbering does not qualify for this offer).
  • Free personalisation on all prizes and awards orders of £100.00 or more, subject to the restrictions below:
    • Trophies, plaques, shields, medals and spoons: Free engraving up to 25 characters (additional characters charged at normal prices).
    • Cups, glassware and silverware: Excluded from this offer.

Any other personalisation you require that does not qualify under this offer will be charged at our normal personalisation prices.

Football Crazy UK have the right to amend or withdraw this offer at any time. This offer is valid only at time of purchase and at no other time.

Shipping

We will ship online orders to the UK mainland only. Please contact us if you wish to order from overseas.

  • Orders under £150.00 will be shipped at a cost of £8.00.
  • Orders at or over £150.00 will be shipped free of charge.
  • Large, bulky or heavy items (for example: boundary poles, corner posts, footballs (30+), goals, bags (25+), mannequins, shelters) may incur additional shipping costs if the order is under £150.00, but we will call you beforehand to inform you of the cost.

Delivery is by Royal Mail or any other designated courier we may choose to use.

Please note that some parcels may require a signature. We cannot be held responsible for items where an attempted delivery has been made, if the courier returns the parcel to ourselves because no signature could be obtained. We will need to re-charge shipping costs to re-send. We cannot be held responsible for delays in delivery due to circumstances beyond our control.

Delivery times

Branded kits and equipment are usually dispatched within 10 working days of order on a next-day delivery basis, however during peak season delivery can be on a longer timescale. Printing on garments will delay dispatch by 48 hours. Delays may be unavoidable at times due to circumstances beyond our control. We will endeavour to do our utmost to meet delivery deadlines. Please contact us for details.

Ordering

Orders can be made online, by e-mail or over the phone. Confirmation will be sent by e-mail or fax. If you have a query please e-mail, fax or phone to ensure the brand, style, colour, size and personalisation are all correct. Orders placed by telephone and not confirmed as above will be entirely at the customer’s risk.

Payment

Online orders should be made by credit or debit card via PayPal. Transactions with Football Crazy UK will be labelled ‘Elite Professional Services Limited’ (Football Crazy UK is a trading name of this company).

Mail order payments should be by cheque (made payable to ‘Football Crazy UK’) or credit card.

All orders must be paid for in full on placing of order. Cheques must have cleared and credit card payments must be authorised before dispatch.

Payments made by credit/debit card will appear on statements as ‘Football Crazy UK’.

Incorrect sizes, damage and shortages

We endeavour to complete the order to the customer’s specification but are unable to take responsibility for non-confirmed incorrect orders.

The staff at Football Crazy UK will never recommend to the customer the sizes for garments purchased. This is the sole responsibility of the purchaser and they do so at their own risk.

No personalised items can be exchanged or returned under normal circumstances. All products that have not been personalised may be returned in the condition they were received, for inspection by our returns department prior to any action being taken and must be received within 7 days of receipt thereof with all original labels and packaging intact. Damage caused by customer wear or use, however minor, will not be exchanged or refunded.

Football Crazy UK relies on the customer to order the correct size and quantity and confirm in writing. If the specified size/quantity is supplied, Football Crazy UK will not accept any costs involved in exchanging the product. Please call us within 48 hours of receipt of order. All costs, including restocking charge, incurred against incorrectly ordered goods will be the responsibility of the customer.

Football Crazy UK should be notified within 48 hours of receipt of order of any shortages or errors with an order.

Exchanges and returns

No personalised items can be exchanged or returned under normal circumstances. All products must be returned in their original condition for our inspection. We rely on the customer to order the correct sizes and quantities. Any costs involved in exchanging the product, provided it has been dispatched correctly, must be paid by the customer (all Nike and Adidas items that are ordered incorrectly cannot be returned). All parcels must be sent back using Recorded Delivery.

Cancellation

Under the statute laws for Consumer Protection and the Distance Selling Regulations 2000 (which may be amended from time to time), you have the right to cancel your contract for the purchase of your goods (“Cancelled Goods”) at any time up to and after seven working days of delivery (except on printed items). However, there will be a charge of 15% deducted from the refund total to cover direct administration costs incurred.

You may cancel your order by simply writing to us or e-mailing us at enquiries@footballcrazyuk.co.uk. However in order to cancel your goods you must communicate that you wish to do so in writing and it must be received by us no later than seven working days after delivery. To qualify for a refund under the regulations the Cancelled Goods must be returned in a resalable condition.

If your items have been dispatched you are responsible for paying the correct postage to return the Cancelled Goods to us.

You are responsible for Cancelled Goods until they are received by us. If we do not receive your Cancelled Goods back from you then we may arrange for collection of the Cancelled Goods. This will be at your sole cost.

We will refund the relevant cost of your Cancelled Goods only when the Cancelled Goods are received by us. This will be done as soon as practicable and in any event within 30 days after receipt of the Cancelled Goods by us.

Washing advice

Always wash printed garments inside out. Always follow detergent manufacturers’ instructions for removing heavy stains. We cannot be held responsible for discolouration or damage attributable to grass, mud stains or other activities. Never iron, tumble dry or dry clean garments.

1. Terms and conditions

1.1 You may access this Website without registering your details with us.

1.2 By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this Website immediately.

1.3 The Company may revise this legal notice at any time by updating this posting. You should check this Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Website.

2. Licence

2.1 You are permitted to print and download extracts from this Website for your own personal use on the following basis:

(a) no documents or related graphics on this Website are modified in any way;

(b) no graphics on this Website are used separately from accompanying text; and

(c) the Company’s copyright and trade mark notices and this permission notice appear in all copies.

2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from this Website other than in accordance with paragraph 2.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

2.3 Subject to paragraph 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.

2.4 Any rights not expressly granted in these terms are reserved.

3. Service access

3.1 While the Company endeavours to ensure that this Website is normally available 24 hours a day, the Company shall not be liable if for any reason this Website is unavailable at any time or for any period.

3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.

4. Visitor material and misconduct

4.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from this Website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or

(b) for which you have not obtained all necessary licences and/or approvals; or

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the Website (including, without limitation, by hacking).

4.4 The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of paragraph 4.2 or paragraph 4.3.

5. Links to and from other websites

Links to any third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. The Company has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

6. Disclaimer

6.1 While the Company endeavours to ensure that the information on this Website is correct, the Company does not warrant the accuracy and completeness of the material on this Website. The Company may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and the Company makes no commitment to update such material.

6.2 The material on this Website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with this Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Website.

7. Liability

7.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

7.2 Nothing in this legal notice shall exclude or limit the Company’s liability for:

(a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or

(b) fraud; or

(c) misrepresentation as to a fundamental matter; or

(d) any liability which cannot be excluded or limited under applicable law.

8. Governing law and jurisdiction

This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.  Use by you of this Website implies that you submit to the exclusive jurisdiction of the English Courts.